PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY AGREEING TO THESE TERMS AND CONDITIONS YOU ARE WAIVING SUBSTANTIAL LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE.
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DEFINITIONS

The term Luxe Fitness Escapes ('Luxe Experience' or 'Luxe Escape') refers to all activities associated with a Luxe Experience or Escape. The term 'organisers', 'us',  'we' and 'our' refers to Luxe Fitness Escapes and any staff working for Luxe Fitness Escapes. The terms 'I', 'you' and 'traveler' refers to the participant of the Luxe Escape or Experience.

AGE OF TRAVELERS

The escape is designed for adult travelers who are 18 years or older.  Please contact the organisers to discuss whether your teenaged traveler may attend before booking.

CONTRACT

The terms and conditions form a contract between us (the organisers) and you (the traveler), governed by the laws of Queensland, Australia. Once you submit your booking, you accept all of the terms and conditions. Please note that we may alter these conditions if such changes are reasonably necessary to address safety issues or otherwise protect our legitimate interests by giving you notice (by email or by posting it on this website).

RESERVATIONS

Reservations are accepted on a first come, first served basis, as space is limited. A non-refundable deposit of 50% is required to hold your reservation. Full payment within 7days from the date of booking confirmation.  If a reservations is made within 60 days of your booking the full payment will be required to confirm your escape.  If you have questions concerning the booking process, feel free to contact us via email at bookings@luxefitnessescapes.com.au

WAITING LIST

If the date you have requested is taken, we will let you know that your name has been added to the waiting list. We will contact you as soon as possible if a place becomes available or assist you in finding another suitable date. To take up the offer, you will need to pay the 50% deposit within the next business day. If payment is not made in that timeframe, we will move on to the next person on the waiting list.

CANCELLATIONS

ESCAPE CANCELLATIONS

 

If a Luxe Escape is cancelled less than 6- days prior to the Luxe Escape start date you will forfeit your deposit (50% of booking fee). If you decide to reschedule your Luxe Escape, a non-negotiable change fee will be incurred and you will have 14 days to reschedule to another date. The start date of your rescheduled Luxe Escape must be within 12 months and is subject to availability. Depending on the time of year, the new booking may incur a surcharge. Cancellations must be provided in writing and confirmation of receipt will be made by Luxe Fitness Escapes in writing.

 

No cancellations will be accepted or refunds given within 60 days of the booking start date. However, if extreme extenuating circumstances arise, such as severe injury, family emergency or death, you may receive a full refund minus the 50% deposit.

 

In the unlikely event of some unforeseen circumstances, we reserve the right to cancel the Luxe Escape. In that event, we will provide you with a full refund (limited to all of our recoverable costs). This refund expressly excludes flight costs, compensation for loss of work or any other expense that is not included in the Luxe Escape package.

 

 

EXPERIENCE CANCELLATIONS

If a Luxe Experience is cancelled outside of 60 days and notice is provided in writing to Luxe Fitness Escapes via bookings@luxefitnessescapes.com.au then a 50% refund may be provided. If written notification has not been received more than 60 days prior to the Luxe Experience booking then the client will forfeit the full amount.

If the client wishes to transfer to a new date then this must be done with a minimum notice of 14 working days.  The new booking must be made within 14 days and a change fee of 20% of the total package will be incurred. This change will be subject to availability and must occur within 12 months of the original booking date. Any change fees must be paid for immediately.

 

ACCOMMODATION BOOKINGS

Any reservation made by Luxe Fitness Escapes on the traveller’s behalf must be confirmed and paid for by the client within 24 hours of being notified. Luxe does not take responsibility for any accommodation bookings and can only act to hold the booking on the client’s behalf.

Terms and conditions that are presented by the place of accommodation must be acknowledged and accepted by the client and any damages or breakages paid for promptly by the client.

Luxe will accept no responsibility for any damage, breakages, cancellations or lost reservations.

If accommodation is arranged through Luxe, the traveler will accept the terms and conditions that are provided by the accommodation provider and agree to abide by their cancellation policy.

 

 

INCLUSIONS AND EXCLUSIONS

The Luxe package price includes:

  • all transport listed if booked with Luxe Fitness Escapes
  • sightseeing, activities and meals as per your package
  • the services of an experienced Luxe guide and trainer, as described on the website, who will act as your host for the duration of the escape.
  •  

    The Luxe package price does NOT include:

  • international or internal flights
  • airport transfers, taxes and excess baggage charges, unless specified
  • meals other than those specified
  • visa and passport fees (we are not responsible if you are refused entry to Indonesia because you lack the correct passport, visa or other travel documentation)
  • travel insurance
  • travel insurance excess
  • optional activities and all personal expenses, unless specified
  • gratuities
  • damage to rooms
  • room service
  • incidental expenses.

  • CHANGES TO THE LUXE ESCAPE

    We will do our best to supply the services and accommodation offered in the itinerary for the escape. If those services and accommodation change (even after the escape commences) due to circumstances beyond our control*, we'll do our best to supply comparable services and accommodation. These alterations will not be considered cause for cancellation by the traveler and the organisers and their employees, agents, representatives, affiliated persons or entities will not be held responsible or liable for the costs of any travel arrangements affected by cancellations, rescheduling or delays of any tour departure. Under no circumstances can we be held responsible for weather conditions, nor can the escape be cancelled or amended by you at any time on the basis of rain or weather conditions.

    *Circumstances beyond our control could include 'force majeure', poor road conditions, adverse weather, vehicle breakdowns and the cancellation or alteration of transport arrangements at any time without prior notice for any reasonable cause.


     

    INCLUSIONS AND EXCLUSIONS

    The Luxe package price includes:

    1. all accommodation if booked with Luxe Fitness Escapes
    2. all transport listed if booked with Luxe Fitness Escapes
    3. sightseeing, activities and meals as per your package
    4. the services of an experienced Luxe guide and trainer, as described on the website, who will act as your host for the duration of the escape.

    The Luxe package price does NOT include:

    1. international or internal flights
    2. airport transfers, taxes and excess baggage charges, unless specified
    3. meals other than those specified
    4. visa and passport fees (we are not responsible if you are refused entry to Indonesia because you lack the correct passport, visa or other travel documentation)
    5. travel insurance
    6. travel insurance excess
    7. optional activities and all personal expenses, unless specified
    8. gratuities
    9. damage to rooms
    10. room service
    11. incidental expenses.

    CHANGES TO THE LUXE ESCAPE

    We will do our best to supply the services and accommodation offered in the itinerary for the escape. If those services and accommodation change (even after the escape commences) due to circumstances beyond our control*, we'll do our best to supply comparable services and accommodation. These alterations will not be considered cause for cancellation by the traveler and the organisers and their employees, agents, representatives, affiliated persons or entities will not be held responsible or liable for the costs of any travel arrangements affected by cancellations, rescheduling or delays of any tour departure. Under no circumstances can we be held responsible for weather conditions, nor can the escape be cancelled or amended by you at any time on the basis of rain or weather conditions.

    *Circumstances beyond our control could include 'force majeure', poor road conditions, adverse weather, vehicle breakdowns and the cancellation or alteration of transport arrangements at any time without prior notice for any reasonable cause.

     

    PRIVACY POLICY

    When we collect personal information that you provide to us, we may store, process and use it for the following purposes (royalty free): to assist us in improving our services; to develop new products or services; or to promote our products and services. We will not sell, rent, or in any way intentionally disclose personal information that you provide to use to any third party, unless we are required to do so by law, or unless you provide your consent.

    MEDIA POLICY (INCLUDING SOCIAL MEDIA)

    By participating in the retreat, you consent to us using images of you taken during the retreat for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

    INSURANCE

    It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel to the Luxe Fitness Escapes. We strongly recommend your insurance also covers personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. We cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify the organisers and and their employees, agents, representatives, affiliated persons or entities against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the retreat.

    RELEASE OF LIABILITY

    By participating in this Luxe Escape, you agree completely, unequivocally and irrevocably to this release of liability:

    1. I (the traveler) will ensure that I am medically and physically fit to travel and participate safely in this retreat.
    2. I understand that it is my responsibility to consult with a physician prior to and regarding my participation.
    3. I will advise the organisers, in advance, of any physical, medical or other special condition that would prevent my full participation in the retreat.
    4. I accept that the organisers can exclude me from participating in the retreat or a specific activity if my participation poses a threat to the health and safety of myself or others.
    5. I accept that the organisers can exclude me from activities if my behaviour is deemed not compatible with the general enjoyment and wellbeing of other travelers or the smooth operation of the retreat.
    6. I recognise that exercse, and any other activity included in the escape, requires physical exertion that may be strenuous and/or cause physical injury. I am fully aware of the risks and hazards involved.
    7. I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in the escape.
    8. I agree to indemnify and hold harmless the organisers and their employees, agents, representatives, affiliated persons or entities from any and all claims, demands, liabilities, damages, costs, expenses (including legal fees), loss of services, and course of action resulting from my participation in the Luxe Escape. 
    9. I, my heirs or legal representatives forever release, waive, discharge and covenant not to sue or make any claims of any kind whatsoever against the organisers and their employees, agents, representatives, affiliated persons or entities or the Luxe Fitness Escape for any injury, property damage/loss, or death caused by their negligence or other acts.
    10. I understand that it is my complete responsibility to ensure that all my travel documents and visa are in order.
    11. I will promote and use social media associated with the Luxe Escape responsibly.

    All the information I have provided is correct to the best of my knowledge.

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